Customer Service Representative

Careers>Customer Service Representative

Location: Bonney Lake, WA
Pay: $22.00 – $26.00 per hour
Hours: Full-time, 40 hours/week

Are you ready to join a dynamic, family-owned company where customer satisfaction meets an energetic and supportive team environment? At Teeter Fitness, we’re all about creating happy customers while keeping our team inspired, engaged, and having fun.

Why You’ll Love Working With Us:

  • Awesome Perks:
    • 401(k)
    • Health, dental, and vision insurance
    • Paid time off and paid training
    • Free access to an on-site gym, fitness classes, and a personal trainer
    • On-the-job training to help you succeed
  • Great Work Environment:
    • A fast-paced and friendly atmosphere
    • Team-oriented support where your ideas and contributions matter

What You’ll Do:

  • Manage back-to-back customer calls, helping with product assembly, warranty part orders, and other needs.
  • Enter customer notes in our CRM database while talking on the phone (40 WPM minimum).
  • Resolve customer issues, answer questions, and go above and beyond to “save the sale” and upsell when possible.
  • Ensure accurate data entry and maintain detailed records of customer interactions.
  • Interact with customers via phone, email, chat, or in person, providing support and sharing product information.
  • Collaborate with other teams when a specialist’s expertise is needed.

What We’re Looking For:

  • Must-Have Skills:
    • CRM (data entry) experience
    • Call center or high call volume experience
    • Proficiency in MS Office (Outlook, Word, Excel, Access)
    • Strong typing, listening, and questioning skills
  • Personal Traits:
    • Organized and dependable team player
    • Excellent communication skills (verbal and written)
    • Positive attitude and proactive approach to problem-solving
    • Ability to multi-task, prioritize daily tasks, and manage time effectively
    • Reliable work ethic and eagerness to learn new skills
  • Bonus:
    • Familiarity with sales techniques or client relationship management

What to Expect:

  • Shift: 8-hour day shifts
  • Location: On-site in Bonney Lake, WA (commuting ability required)
  • Experience: At least 2 years of customer service experience preferred

About Teeter

Teeter (teeter.com) is more than just a brand; it represents a commitment to helping individuals “Feel Better. Move Better. Live Better.” For over 40 years, Teeter has been an innovator in the Health, Fitness, and Sporting Goods sectors. Through a multi-channel strategy—reaching customers via direct response, retail partnerships with stores like Costco, and online platforms—Teeter continues to make an impact.

We are driven by a passion for delivering top-quality products and a deep respect for our customers. Our goal is to make a positive difference in people’s lives, and if you share that passion, we’d love to have you join our team!

If this sounds like you, please send your cover letter and resume to [email protected].

Teeter is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to providing an inclusive and welcoming environment for all employees and applicants.

Nothing in this job posting or subsequent employment offer is intended to create a contract of employment or guarantee of continued employment for any specific period. Employment with Teeter is “at-will.” This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.