Effective Date: November 1, 2016
TERMS & CONDITIONS OF PURCHASE
The terms and conditions marked with a * only apply to purchases made direct from Teeter (via phone or website at teetertv.com/teeter.com/teeter- inversion.com/getteeter.com/p3backstretcher.com/thunderbelltv.com). If your purchase was made through a Teeter Authorized Dealer, the * terms and conditions are dictated by that dealer.
Teeter is authorized to use any phone number you provide to contact you for account maintenance and billing purposes.
All of our products carry a specific money back guarantee starting from the date that the product is delivered to you. Please review the information provided with your product for specific details. For information regarding product returns, please review our return policy below.
Teeter also offers a 30-Day Price Match Guarantee. If at any time within 30 days of placing your order, you find the same, new-condition model advertised in print or online by a Teeter authorized dealer for a lower price, send Teeter customer service a copy of the ad (dated and published within 30 days of placing your order) and they will either adjust your future payments for the new price or refund you the difference.
Unless otherwise noted, Teeter will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Although Teeter may provide delivery or shipment timeframes or dates, you understand that those are Teeter’s good-faith estimates and may be subject to change. You further understand that product availability may be limited and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. Teeter shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
AUTOMATIC RENEWAL / AUTO-SHIP PROGRAMS*:
With regards to any product made available to you on an auto-renew or monthly (or other period) subscription as sold through the Site or otherwise (including any free trial product) (the “Product”), the default term of our agreement shall be for so long as we make the Product available to you. IF YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED (AND CHARGED TO THE ACCOUNT YOU HAVE PROVIDED) FOR ANOTHER TERM AT THE EXPIRATION OF YOUR CURRENT TERM, WHENEVER LOCAL REGULATIONS ALLOW, FOR A FEE NO GREATER THAN OUR THEN-CURRENT PRICE, EXCLUDING PROMOTIONAL AND DISCOUNT PRICING.
The new term will be for the same duration as the expired term unless otherwise specified at time of renewal. This renewal will be processed (and your card charged) within 30 days prior to the expiration of the term and each period thereafter. IF YOU DO NOT DESIRE TO HAVE YOUR SUBSCRIPTION AUTOMATICALLY RENEWED, YOU MUST, PRIOR TO THE EXPIRATION OF YOUR SUBSCRIPTION TERM, INFORM US OF YOUR INTENTION NOT TO RENEW YOUR SUBSCRIPTION TO THE PRODUCT BY CALLING OUR CUSTOMER SERVICE.
You must provide current, complete, and accurate information for your billing account. You are responsible for ensuring this information is correct and must promptly update all information to keep your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card is canceled (for example, for loss or theft). Changes to such information can be made by contacting Customer Service.
We reserve the right to refuse or discontinue the supply of the Product to any user at any time at our sole discretion.
If you wish to return your purchase, contact Teeter Customer Service and request a Return Authorization within 30 days, then follow the Return Instructions below. When an item is returned, the refund and how the refund is issued may differ based on the condition of the item, the timeframe, and how the item was purchased. Teeter offers a 30-day return window (from the date item is received) to return the product for a full refund (less return shipping and trial fee). Returns are allowed past the return window up to 90 days after receipt for partial credit of the original purchase price (see below). The customer is responsible for the cost of shipping the product back to Teeter unless the product is defective, in which case Teeter must be given the opportunity to offer warranty service or replace the product.
|If You Return
|Item(s) in original condition within the return window (30-days from receipt after delivery)
100% of the item's price*
(less trial fee and s&h if applicable)
|Item(s) in original condition past the return window (31-90 days) *No returns are accepted past 90 days
80% of the item's price*
(less trial fee and s&h if applicable)
|Items that are returned damaged, missing parts, not in the original condition, or have obvious signs of use (reasons not due to a Teeter error)
||Up to 50% of the item's price|
˄ Refunds are for product only and do not include any processing/trial fees, shipping or handling fees. Freight on refused deliveries will be deducted from the credit or charged to account number on file.
Returns must have a valid Return Merchandise Authorization (RMA) number issued by Teeter. If merchandise delivery is refused without inspection, the refund will be for the purchase price, less all shipping charges (original and return) and trial fees. Product must be returned in original condition undamaged with all parts, instructional manuals, and DVD in original carton. Refunds are for product only and do not include any processing fees, trial fees, shipping or handling fees. Freight on refused deliveries will be deducted from the credit. All return shipping charges must be prepaid; we will not accept C.O.D. deliveries. It is recommended that you acquire shipment tracking and insurance for the entire value of your product. We do not assume responsibility for merchandise damaged or lost during transit. Refunds are issued after a product is received and inspected; processing can take up to ten (10) days. For products on a multi-payment plan, payments will continue to charge to the credit card on file until the product is received and processed at our warehouse. Refunds, including gift returns, are made in the same form as the original payment for purchase. Please allow up to eight (8) weeks for your bank or credit card company to post this refund on your statement. Merchandise returned without a valid RMA number or in violation of this policy will not qualify for a refund. Teeter will discard the product and the customer will be responsible for any remaining payment due.
All shipments leave the Teeter warehouse in good condition. Any damage, shortages, or product lost in transit should be reported to Teeter within fourteen (14) days.
PRODUCT DESCRIPTIONS AND PRICING*:
For questions about Teeter products or services, or for questions about orders placed through the Sites or otherwise, please contact Teeter Customer Service at 800.847.0143 or email at firstname.lastname@example.org.
Teeter and its affiliates attempt to be as accurate as possible. However, Teeter does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Teeter itself is not as described, your sole remedy is to return it in unused condition.
In ordering products, you agree to provide only true, accurate, current, and complete information. You hereby certify that any e-mail account you provide to Teeter is registered to you. Teeter reserves the right to bar your access to and use of the Sites or further business transactions if it has reasonable grounds to believe that you have provided untrue, inaccurate, not current, or incomplete information to Teeter. You agree that if you are ordering or purchasing products on behalf of a company, that you have sufficient authority to bind that company to the Terms. You agree that your placement of an order is sufficient to satisfy the Statute of Frauds, and no further writing is required.
All prices are quoted in U.S. dollars. Teeter may prohibit delivery to addresses outside the United States and Canada. Teeter will add shipping and handling fees and applicable sales/use tax. Products are available while supplies last. Descriptions of, or references to, products not owned by Teeter do not imply endorsement of that product, or constitute a warranty, by Teeter.
DISPUTE RESOLUTION BY INDIVIDUAL BINDING ARBITRATION:
You and Teeter agree that any dispute between us (including disputes against any agent, employee, subsidiary, affiliate, predecessor in interest, successor, or assign of the other) relating to the Sites; any transaction or relationship between us resulting from your use of the Sites; the purchase, order, installation, or use of Teeter’s products or services; or communications between us; will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction. You and Teeter further agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), and not by any state law concerning arbitration. You and Teeter further agree that any determination regarding the applicability, enforceability, or validity of this arbitration agreement will be made by the arbitrator, not by any court. BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL. In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award the same relief that a court can award. The arbitration will be administered by the American Arbitration Association (“AAA”), and conducted under AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org,
or by calling AAA at (800) 788-7879. If you initiate arbitration, Teeter will promptly reimburse you for any standard filing fee which may have been required under AAA’s Procedures once you have notified Teeter in writing and provided a copy of the arbitration proceedings. However, if Teeter is the prevailing party in the arbitration, applicable law may allow the arbitrator to award attorneys’ fees and costs to Teeter. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum. There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person’s claims against Teeter and may not preside over any kind of representative or class proceeding against Teeter. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties’ agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST US IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IF YOU DO NOT AGREE TO THIS ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, YOU MUST TELL US IN WRITING, NOT USE THE SITES OR TEETER’S PRODUCTS, AND RETURN THE PRODUCT (UNOPENED AND UNUSED) FOR A REFUND IN ACCORDANCE WITH TEETER’S RETURN POLICY WITHIN 30 DAYS OF YOUR FIRST ORDER OF ANY OF TEETER’S PRODUCTS.
NOT ALL HEALTH AND FITNESS PROGRAMS/PRODUCTS ARE SUITABLE FOR EVERYONE AND THIS OR ANY PRODUCT MAY RESULT IN INJURY. CONSULT YOUR DOCTOR BEFORE UTILIZING THIS OR ANY HEALTH OR FITNESS RELATED PROGRAM /PRODUCT.
To reduce the risk of injury, read and understand the Owner’s Manual and all accompanying product support before use. If you experience pain or discomfort during use, stop immediately and consult your doctor.
You hereby fully release and agree to indemnify and hold harmless Teeter, its parents, subsidiaries, affiliates, successors, assigns, and their respective officers, directors, members, shareholders, employees, agents, and suppliers from any claim, action, demand, loss, or damages (including attorneys’ fees arising out of or relating to your use of the Sites, the products, exercises, instructions, or advice on the Sites, or your violation of these Terms or the rights of any third party in connection with the foregoing.
Although Teeter strives to prevent the introduction of viruses and other malware to this Site, Teeter does not warrant, guarantee, or make any representation that the Sites are free of destructive materials. Further, Teeter does not warrant or guarantee that access to this site will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected.
DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY FOR USE OF WEBSITE, IF APPLICABLE:
The information, products and services on the Teeter’s web properties (hereinafter “Sites”) are provided on an “AS IS,” and “AS AVAILABLE” basis. Teeter does not warrant the information or services provided herein or your use of the Sites generally, either expressly or impliedly, for any particular purpose and expressly disclaims any implied warranties, including but not limited to, warranties of title, non-infringement, merchantability or fitness for a particular purpose. Teeter will not be responsible for any loss or damage that could result from interception by third parties of any information or services made available to you via the Sites. Although the information provided to you on the Sites is obtained or compiled from sources we believe to be reliable, Teeter cannot and does not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. Neither Teeter nor any of its parents, subsidiaries, affiliates, successors, assigns, and their respective officers, directors, members, shareholders, employees, agents, suppliers, nor any third party vendor, will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of the Sites, or resulting from the act or omission of any other party involved in making the Sites, the data contained herein or the products or services offered on the Sites available to you, or from any other cause relating to your access to, inability to access, or use of the Web site or these materials, whether or not the circumstances giving rise to such cause may have been within the control of Teeter or of any vendor providing software or services. In no event will Teeter or any such parties be liable to you, whether in contract or tort, for any direct, special, indirect, punitive, consequential or incidental damages, attorney fees, or any other damages of any kind even if Teeter or any other such party has been advised of the possibility thereof. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user’s equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. Teeter cannot and does not guarantee continuous, uninterrupted or secure access to the Web site.
All content included on Teeter’s Sites, product, and product support, including design, product descriptions, and multimedia content, is the property of Teeter or its content suppliers and protected by United States and international copyright laws.
Teeter, Teeter Hang Ups, “Feel Better, Move Better, Live Better”, “Better Back, Better Body”, Flex Technology, EZ-Up, EZ-Angle, EP-560, EP-960, Ankle Comfort Dial, Thunderbell, and other trademarks and service marks referenced on Sites or in commerce are either registered trademarks and service marks or trademarks and service marks of Teeter. The names of other companies and marks used on third-party products or services mentioned herein may be registered trademarks and service marks or trademarks and service marks of their respective companies and/or owners.
You are prohibited from using our trademarks (and any third-party trademarks) for any purpose including, but not limited to use as meta tags on other pages or sites on the World Wide Web without the written permission of Teeter or such third party, which may own the marks.
If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
The terms of this section survive any termination of the Terms.